Pathetic service

I have never experienced such ********** service in my entire life. I have been on the phone with regent/hollard for the past 2 days trying to get a claim sorted out. Firstly when I called they kept saying their systems are offline. They sent me forms to complete and send back to them. I probably sent the forms 6 times and had to call in Everytime to find out if they received them. The answer I got was they were either offline or haven't received the forms. Imagine dealing with a death in the family and then having to beg your insurer to give you service that you pay for month in month out. Now yesterday I finally spoke to Jabulile Shabalala who seemed like she knew what she was talking about. She confirmed she got my forms and sent them to claims and they were to send me confirmation via email that they are handling the claim. I have not received any communication from them. I can't believe this is how regent treats their clients when it's time to pay out