Pathetic service!

<p>I am currently paying for The LiquidCapital Platinum Paint Tech Auto Body Warranty.</p> <p>I have been having a problem with getting documents forwarded to me in order to take my car for a wheel alignment and getting safety film sorted for two weeks now. I call and am told the documents will come through shortly. I am still waiting and nothing has come through. This is unacceptable service because I am paying for it.</p> <p>I enquired about my safety film on my back windscreen. I was transferred to three different people and only the third person was helpful. I was told the documents will get sent through, the second time i call i am told its not covered. I am confused as to what is the problem. On the booklet it says safety film is covered and doesn't specify for which windows, therefore it should cover my back windscreen as it is scratched.</p> <p>I sent through an email this week about their service and what i required from them. My email was forwarded to another person who was told to see to the matter. I am still waiting. Also on my policy details it states - Policy start date 11/04/2016, Policy end date 01/04/2016. I am paying for this and the end date makes no sense. This is not a company i suggest anyone uses if they want any service at all. </p>