Pathetic insurance service from Regent/ Hollard Insurance

Pathetic client service and support from Regent / Hollard insurance. Hit a pothole on Saturday,13 April 2019 at +/-930pm. Contacted my insurance. Claim could not be lodged as they do not offer a 24hr service. Parked my vehicle at a petrol station overnight and arrange insurance tow on Sunday. Vehicle towed away to a panel beater dealer about 50kms away from me when there was another branch 10kms from my home (Renew-IT). Claim was not carried out by insurance even though they towed my vehicle. Given the run around and 10 mobile calls later found my vehicle at panel beater. Spoke to the service adviser there and contacted insurer. Lodged a claim on Monday and info sent to assessor department on Tuesday. Assessor appointed on Tuesday and came out Wednesday. Gave mea sad story about previous insurance repair on my mag wheels and said he will submit a report that evening. Called today (Thursday, 18/4/2019) and report was not in. Call centre agent Ms. Gugu Potlele could not assist me with anything. Person assessing report is on leave and no alternate is available. No managers available as they are in interviews. Managing Director is not available as well. Waiting feedback till middle of next week now. Will definitely be looking at alternative insurance policies for 2 x policies that Regent / Hollard is underwriting.