Pathetic customer service

<p>My husband & I have been trying to get hold of Regent Insurance (Paint tech) for the last two hours.</p> <p>On 24 March 2017 we received a letter from Regent confirming our cover, policy number: PAB393375POL, AGENT REF: ********** 0001.</p> <p>We called Regent to confirm required document to claim but instead we were told that the insurance was cancelled on 1 April 2017, instead of giving us the reason for cancellation we're transferred back & forth from one department to the other. I am dusgusted by the level of service received from their staff. I want to know why the cover was cancelled because we sure never requested cancellation.</p>