NOT WAITING FOR 6 MONTHS

I received a call from one of your consultants on 28 May advising me that my Paintech policy is expiring and I need to renew it. We agreed to renew it with the new debit as of end July.<br> <br> I enquired about the free tyre alignment and balancing and she advised I could go to any HiQ anytime with just my policy number and they will be able to do it for me.<br> <br> After enquiring this with HiQ they said I need a letter from Regent.<br> <br> Today I called your contact centre and Hasiem told me that the new policy is only effective from 01 June 2015 and there is now a waiting period of 6 months before I can do my balancing and alignment.<br> <br> Why did the lady who called me to renew the policy not inform me that I would now have to wait for half a year to get this done?<br> <br> I am not going to wait for 6 months.<br> <br>