Not kept informed by REGENT INSURANCE

<p>Policy number: ADV013855POL</p> <p> </p> <p>I called MFC to enquire on my debits and they mentioned that i have an AD cover which is a short fall cover with Regent and they are deducting it from me and paying Regent. I told them i do not have cover with Regent as it was cancelled 2014. They referred me to Regent as from theirside it still shows active. I called Regent on the 08/11/2016 and spoke to Patricia Mkhwa**** whom confirmed that my policy was cancelled 11/2014 due to non payments, she then told me that someone from accounts department will call me within 72 hours. I waited and called again on 19/11/2016 spoke to Ester Mofolo whom advised that she is going to send an email and request the Accounts dept to give me feedback, she also cc me on the email, still nothing happened I called again today at 11:05 and i was promised that Magdeline is going to call me now, am still waiting and now is 13:15 still no response. "WHY IS THERE A CUSTUMER SERVICE DEPT" I am very disappointed and annoyed at the same time, am glad that i cancelled my policy with Regent. BACK OFFICE DEPT must fall, and i want my money from 2014 to date, am also taking this up with MFC if not assisted i will involve the FIN OMBUDSMAN. </p>