Not able to lodge a claim for nearly a month.

Good day<br> <br> Each time I've phoned your call centre dealing with travel insurance claims I have been held on the line (without even speaking to a consultant) for more than 20 minutes. I have probably already lost my ability to claim for my losses during a recent trip to Pretoria where one of my bags were ****** due to some requirement whereby I need to lodge a claim within a week (or something to that effect). As I have been phoning in all the time, I feel (if this is the case) that this needs to be waived. Please put me in contact with your claims department so I can at least lodge the claim and feel like the insurance I took out meant something.<br> <br> Louis Botha