No Feedback for two weeks

<p> On the 07th October I was involved in an armed ******* at my house by the drive way. I then contacted Regent Insurance on the 10th October and I spoke to Karabo who then referred me to Sannette. I spoke to Sannete and she adviced me that she will give me a call back. I had no feedback from her untill I contacted her again on 12th October.</p> <p>She adviced me that shes still busy with the quotation for my claim. I then called her again on the 21st and I was adviced that she has left already. I'm so strongly dissapointed in the service that I have received up to so far. I did not get any sympathy for what happened to me from Regent what so ever. Instead I got someone who made me feel like I'm not important. Plus I did not get any claim number for my case. Your urgent response will be appreaciated.</p>