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I logged a claim with Busi on the 28th Sep 2015, i was advised to get 2 quotations from different panel-beaters. My husband took my car last week and the quotations were sent to Busi, On Tuesday i sent her an email to check how far was my claim, she told me that she only received one quotation, she needs one quotation, and my claim form must be completed and sent back to her, yesterday morning i sent her my claim form and i asked her why is she making it my problem that the other panel-beater didn't forward the quotation, i've done my part by sending my car there, why should i be Inconvenienced as a customer, i'm your client not Joburg express's client she needs to call those people and find out why they didn't submit my quotation.<br> <br> The worse part of all she's not even replying to my emails, i'm in the dark now. can someone please sort this out, i'm your customer and i'm expecting good service, Busi what happened to going an extra mile for the customer??????