NO CONCLUSION ON MY CLAIM

i was involved on a car accident on the 22nd Sep 2015 and to date i still await Regent to conclude my claim. i have gone to the accident scene with and gave a statement to the investigator on the 7/10/15. Nevertheless, he later said he had never spoken to me nor went to the accident scene with me! He emailed me a consent form on the 19th Oct, a week i was not available. He submitted his report on that same week. On the 26th, i signed the consent form, emailed back to him and he managed to collect the police report. i followed up on the 29th and asked to speak to the manager who was not available but managed to speak to the supervisor BETHY, primarily she promised me that my case was going to be presented on the 30th at 14:00pm and she would personally call me but she never did. On the 3rd i called again and was told by Lucas (call centre) that they were waiting for another report from the investigators! i asked to speak to a manager, Shamie who told me that they have hired forensic investigators to investigate if my tyre was not the cause of the accident! report was due on the 12, i followed up on the 12 and was told of the 19th Nov. Unacceptable! My car is already at hallmark