NO CLAIM FEEDBACK OVER 48 HOURS

Good day,

My ID number is ********** 127083. Policy Number TIA ********** .

I am very frustrated with CMC right now Paint Tech.

I submitted a claim about 2 days ago with all the quotations and all requested and have not received feedback whether authorised or not.

This has been over the 48 hours turnaround time that is stated when all the documents required have been received.

I feel this is very *********** and not fair to me as a customer awaiting whatever feedback on that stipulated time.

I have called CMC using my airtime over 12 minutes and get being transferred through people who seemed to know nothing about the claim till one person looked for my emails and printed all saying it was acknowledged but the person who acknowledged the emails has not assessed or done anything on the matter. This individual then explained that there is back load and apologies for his colleague who merely acknowledged but did nothing about my claim. Now he says he cannot guarantee feedback before day end. It seems if you do not follow up on your own your claim will not be looked at and assessed.

I would appreciate urgent feedback on this claim please, the reason why I took out this policy was to assist me to fix my minor scratches etc asap but it seems to be a mission to get this done at CMC.

I do not see the inconvenience anymore in this particular policy anymore.