New insurance instead of upgrade

<p>Late last year a few consultants from Regent came to our school. I have two insurances with them and the debit is combined (69662P ********** 31). I requested for an upgrade, but the consultant who was helping added a new policy ( ********** C1CCONSOLIDAT) instead of an upgrade. I only discovered this in January in my pay slip. I have been trying to cancel it since then. I have done everything they have requested me to do, but they are still deducting for two policies instead.</p> <p> </p> <p>kindly help me in this regard. </p> <p> </p> <p>Linda Msimango</p>