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bandile N

1 reviews | Active since Dec 2011

01 Jun 2017, 21:29

Lies and deception

<p>On January 11th 2017 I was driving down Baden Powell when suddenly a Ford Ranger turned infront of me and bumped me. The guy who was driving then came out didn’t even care if I was hurt or not the first thing he said was ‘don’t worry my insurance will take care of this’ so obnoxious and full of himself.</p> <p> </p> <p>We then went to the police satiation where he did an affidavit but kept on saying ‘my insurance will take care of this’</p> <p> </p> <p>Almost 6 months down the line that is yet to happen I’m without a car I then took it upon myself to contact his insurance they **** and **** and eventually said they rejection the claim because the driver was turning left and I was not keeping a safe following distance whereas this is not on the POLICE REPORT because we were not travelling the same direction he suddenly turned infront of me claimed that his view was obstructed but turned anyway.</p> <p>The insurance (REGENT) led me to believe that they were busy drafting an offer after they sent an assessor to assess the damage then on Wednesday 31st May 2017 I was called and told that I going to be sent an offer and an assessor’s report but neither was sent instead a rejection letter.</p> <p>To my surprise after this accident was not willing to deal with me and ended up appointing a black employee (Xolani) to deal with me not him. He’s also a coerced **** because he had informed that they had paid the excess fee to the insurance when they did not. When I contacted Gavin Osman to inform me that the insurance had rejected a claim sighting that he was turning left when there was no left turning he hung up on me after I’d called him 5 times with no answer because he could see my number.</p> <p> </p> <p>This guy looked down on me and said his insurance would take care of it and now he’s hanging up on me and I’m without a car.</p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (2)
Regent Insurance Company
Regent Insurance Company's reply02 Jun 2017, 08:55
Official

Thank you for bringing your concern to our attention. We value your feedback and will attend to these concerns immediately. You will be informed throughout the process.

With Regards

Complaints Management Team

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bandile N's update02 Jun 2017, 09:40
Reviewer Update

Well, what I want to know is why did Regent tell me they were drafting an offer, then twist the the police report, ask Ford to pay excess fee of which they did and then reject the claim?