Lack of integrity

Good day

I am very disappointed in regent insurance after being loyal to them for more than 20 year without ever skipping a payment, in 2010/09/04 my wife Sarah Mamosonya, my children refused to give me the death certificate and identity book saying I was responsible for her death and that I stressed her, I managed to get the death certificate and I call regent insurance that I want to claim but I don’t have the deceased identity copy due to the fight I’m having with the kids and I was told I can’t claim without the identity copy, up until two weeks back when my colleague had the same problem and metropolitan insurance asked him to do an affidavit and after his claim was approved, I then called regent insurance and explained then they asked me to fill a form and do an affidavit and that was on the 16/01/2019, then they requested another affidavit of why am claiming late which I was surprised cause I was claiming late because you refused me to claim 9 years ago but without anger & trouble I went & did the affidavit and that was Monday 21/01/2019 & ever since I’m always getting stories & even today I’m still told stories after being a loyal client for 20 years and they can’t approve the claim they made me not claim 9 years ago, momentum and Regent are the same & if my claim is not approved today am taking my policies to a company that is not looking for loop holes not to pay a claim and I will tell all my colleagues & the world what type of people Regent is.

Regards

Nkwata Gionion Mamoleka ********** 839/ ********** 392