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charity.makhubu charity.makhubu

1 reviews | Active since Nov 2016

31 Jan 2017, 10:53

Lack of communication

<p>I submitted a warranty claim at SAW which was approved (gearbox), during the course of the week the Cargo motors forwarded a new quote that included clutch and cylinder hydraulic problems which are covered as per the copy of the policy I received. I sent that quote to SAW (Harshad Vallabh) and they told me that the authorisation amount would remain the same as the maximum liability for gearbox. I responded to Harshad on the 27th January requesting him to explain his response and I attached a copy of what they sent me but he did not respond.</p>

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Replies (1)
Regent Insurance Company
Regent Insurance Company's reply01 Feb 2017, 14:34
Official

Good day

Thank you for contacting us.

Please note that we have escalated your concerns to the relevant department.

We will provide you feedback.

Regards

Complaints Management Team

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