It's now 3 hours

I called the Regents Paint Tech Department to register for a claim as I have scratched my vehicle bumper. I went through to a lady by a name of Thandi I asked her to call me back as I did not have enough airtime,I then gave her my ID number and a number that she can contact me on. <br> It's now 12:30 and Thandi has not called me, such people are giving the Regent's name a Dent and a bad reputation. <br> <br> Thandi should not be in the client's service industry if this is the kind of service she gives to Regent clients. this does not only give Regent a bad name, it also gives Auto Pedigree a bad reputation because they are the once who recommended the Regents Insurance Company to me.