BE
Bruce E

1 reviews | Active since Nov 2017

13 Nov 2017, 19:56

INSURANCE RIPOFF

Wesbank recommended a 'scratch & dent' policy cover offered by Regent Insurance Company when I bought a company Isuzu bakkie. I agreed as the premiums seemed reasonable for the cover described by the Wesbank agent. After 3 years of paying the monthly premium I decided to claim for some minor scratches that were starting to rust. Got two quotes, both for just over R 7 000 and submitted the claim. Claim repudiated on the following grounds: 1. Rust is not covered 2. The maximum amount they will pay is R 2 000. If the total claim is under R 5 000 they will pay the first R 2 000 and I pay the balance. As my claim exceeds R 5 000 they won't pay anything. Having done the rounds of panel beaters I was reliably informed that NO bodywork comes in at under R 2 000 and therefore Regent rarely entertains a claim. This is a ripoff!

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Replies (2)
Regent Insurance Company
Regent Insurance Company's reply14 Nov 2017, 11:47
Official

Thank you for bringing your concern to our attention. We value your feedback and will attend to these concerns immediately. You will be informed throughout the process.

With Regards

Complaints Management Team

***

BE
Bruce E's update23 Nov 2017, 19:17
Reviewer Update
Regent stuck to it's guns. Claim repudiated. A total insurance ripoff - watch out!!