Insurance policy could not be found, payment made each month!!

<p>I wanted to claim on this insurance policy. I pay the premium each month, but now when I wanted to claim i was told that the policy is not with this company. How can that be the case? When trying to call the collision group at Regent you can never get through, they drop the calls. I have been trying for days now. When I got through the first time, almost a month ago, the managerat the centre informed me that the policy is not with them. This does not make sense. I called them because it was them who sent me my policy letter just less than a month ago.</p> <p> </p> <p>I don't believe that they are operating correctly. I sent two emails requesting information from them. once directly to the manager. i have been told that this is not their problem and that I needed to speak with Mercedes benz. This is unacceptable!!! Pathetic service!!</p>