WF
William F

1 reviews | Active since Feb 2016

03 Feb 2016, 16:15

Insurance increase of 75%

I moved from Cape Town to Boksburg. (Stupid thing to do ) <br> <br> Staying at both places in a gated 24hour security complex<br> Vehicle the same.<br> <br> Increase in insurance from R 360 per month to a whooping R 634 per month for a car that is 13 years old.<br> Plus they deducted an extra R 103.08 AS A FIRST DEDUCTION FOR THE NEW PREMISES. After I have been with them two years.<br> No explanation or response to my query except this stupid answer :<br> <br> The premium increased due to the area that you going to stay in Boksburg.<br> There are different ratings for different surbubs, Johanessburg is a high risk area compared to Cape town.<br> When you back in South Africa we can get our retentions team to call you for a review of your premium.<br> Hope you find all the above inorder,<br> <br> Kind regards,<br> <br> Duduzile Matumba<br> <br> Policy Admin Technician<br> <br> Well guess what money deducted and still no call I'm back in SA (mmmmm....)<br>

0
Replies (1)
Regent Insurance Company
Regent Insurance Company's reply04 Feb 2016, 08:53
Official
Hello williamrf,

Thank you for your submission.

Kindly note that a complaint has been registered for you regarding the above matter and escalated to the relevant department.

Please do not hesitate to contact us should you have any further enquiries.

Kind Regards
Cathy Triggiani
Central Operations - Complaints Officer
COMPLAINTS LINE ***| F ***
Email: ***
www.regent.co.za