SM
Sibusiso M

1 reviews | Active since Mar 2009

13 Jun 2016, 07:21

*********** Call Centre Staff

<p>I would like to express my frustrations with the service (lack thereof) received from Regent Insurance Co. I have spent a good 1:10:31 on the phone trying to lodge a claim for my geyser. I have been transferred more than 9 times with the call cutting 5 times. This is totally unacceptable and I demand that someone senior contacts me as I don't have the whole day to wait on the phone and having to deal with your *********** call centre staff!!!</p> <p> </p> <p>Annoyed.</p>

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Replies (1)
Regent Insurance Company
Regent Insurance Company's reply13 Jun 2016, 08:01
Official

Thank you for bringing your concern to our attention. We value your feedback and will attend to these concerns immediately. You will be informed throughout the process.

With Regards

Neerasha Naidoo

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