Ignored by customer service

<p>Good day</p> <p> </p> <p>I have a renew tech plan with underwritten by Regent and it ends end August. I have been calling to try and see if I can renew it further or not. I have been trying endless the past week to get someone to speak to and I keep being transferred from pillar to post with no one answering to my query. I have literally been on hold over 15 minutes and none is ready to pick up the phone and answer. What kind of customer service is this to loyal clients you benefit from ? I just do not understand what this lack of communication or ignorance is. Please let me know if someone can assist me with this matter or not so I can make plan B without further wasting my time.</p> <p> </p> <p>Sincerely frustrated.</p> <p> </p>