1 reviews | Active since Jan 2017

29 Jun 2017, 20:40

Idiots

<p>I took out a Paint tech policy months after I moved my vehicle insurance to Regent. </p> <p> </p> <p>When the first premium was due I received an sms saying the premium was not paid. An agent called me shortly after accusing me of non-payment. I called back to complain that this was impossible since my vehicle insurance premium had been deducted. I was told they had written my account number down incorrectly. The agent fixed the problem. </p> <p> </p> <p>A few days later I get the SAME smses and calls. Now I'm furious! I'm already a client. How do you get my account number wrong. These smses are then followed by a letter saying my policy has lapsed. </p> <p> </p> <p>Regent your agents are idiots and your system is ridiculous. I am going to cancel all my insurance with you. </p>

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Replies (1)
Regent Insurance Company
Regent Insurance Company's reply30 Jun 2017, 08:58
Official

Good Morning,

Thank you for bringing your concern to our attention. We value your feedback and will attend to these concerns immediately. You will be informed throughout the process.

With Regards

Complaints Management Team

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