I want my policy documents

I have been calling Regent for the past YEAR! requesting my policy document for a funeral cover I have with them. I took out this funeral policy in 2007 and the documents were never sent to me, however, my account has been deducted monthly! Sometimes when I call, I am being told that my policy doesn't exist, but sometimes it does exist. When they finally find me on their system, I am being told to hang up and they promise to have the documents e-mailed to me within 72 hours. I have been calling several times over the past year, I still don't have the documents. Resolution: Please credit me back every cent you have deducted from my account since 2007, I want nothing to do with this company. I have a clear picture of what will happen should a claim need to be processed. We will be told there is no policy!