I expect more from Regent

I recently claimed for credit life insurance which I'm paying Regent every month for my car financed through MFC. Though the process was rather tedious because of all the documentation required to claim successfully, I can admit that the help I received in this matter was speedy and once all the documentation was forwarded, Regent went ahead with the process. I was unhappy, however, that Regent never communicated with MFC regarding the arrangement. Since a single installment goes off every month (which includes the money paid to MFC as well as the credit life insurance to Regent), it was my general assumption that the two entities would communicate these arrangements. Upon requesting from Regent why my debit order still went off if they paid, I was sent a proof of payment from Regent to MFC and advised to take the matter up with MFC directly. MFC has the worst customer care with no intention of resolving a matter urgently. I'm still waiting for a refund and MFC couldn't care less. I feel in cases like these, Regent should step in to help resolve the issue as MFC is giving Regent a bad name as well. All the good work done by Regent doesn't count a thing if MFC has this attitude.