HORRIBLE PROCESS

I have a scratch and dent cover with REGENT/LiquidCapital/CMC that I have never gotten a chance to use in the 2 years that I had it. I expires on 1 November, and Over the last 6 months I tried to get in touch with Regent through KIA my car dealer to call them. One time I called and they couldn't find my policy with my ID and confused it with a cancelled gap cover. I finally got through Liquid capital and forwarded to CMC. Whenever I call, I get tossed around for several minutes, before the phone hangs up. Since last week, I have been trying to claim for a scratch and dent for my vehicle before it expired. I finally got through after 3 days and was directed to CMC.

They gave me a recommended quotation from 2 Repairers. One of them (Ben's Panelbeaters) said CMC keeps sending people to them while CMC knows fully well Ben's Panelbeaters don't accept my policy type. I send multiple emails to CMC, and I also called same day to get another recommended panel beater but again the phone hangs up before I get connected to an agent. I neither have the air time to keep getting hanged up when I call CMC just so they don't pay for anything. I had no choice but to send through the one quote with everything they required. I don't see why they can't process my claim that way since it's their own error that's prolonging this entire process. They have been unprofessional and nothing but a nightmare!!!