Horrible experience with a third party claim with Regent Insurance

Really terrible service from Regent insurance who have been bought for 1.8 billion by Hollard , whoever made that purchase will definitely regret it in future .Since they are Merc Benz recommended insurance looks like they have no idea how to service their customers, 3 weeks later after someone reversed into my car i still have no sms or call with feedback even after logging a complaint for my claim .All information was provided on time and those agents dont even bother calling you back to tell you what is the status of your escalation , really bad customer service .When you decide to call them they give you a run around like the accident was your fault.now i will be stuck with a damaged car the whole of December am more than just disappointed and paying a really high installment is just not helping your cause when its claim time .