Horrible Customer Service/Inability to assist with basic claim

<p>I lodged a claim for a tv and decoder that was struck by lightning on the 9th of October. I had a very quick response initially and arrangements were made to collect the items on Thursday/Friday. That is also the approximate time that the service levels crashed... I have sent numerous e-mail - to which I have not has a single response. I have made numerous calls to your terrible call centres that aren't set up for household claims - to no avail. I have lodged a complaint on your website, to which I had a speedy response, but there has been no follow up. Thus 10 days later, I still have no feedback, nevermind a repaired/replaced tv and decoder. I cannot comprehend what the problem/hold up could be as it is such a basic claim. The saddest of all is your lack of customer service. The way you deal with your clients Regent, is pathetic to say the least.</p>