********** Service

The agents seem to be clueless on the company products and/or processes to guide customers that wish to make claims. It was only recently that I was able to FINALLY speak to an array of agents that kept transferring me from one department to the other. In actual fact I spoke to about 6 agents in a space of 5 minutes. One agent had the audacity to put me on hold and transferring the call without any prior warning. I hadn't even stated the reason for my call. It's been months since I have been trying to speak to someone and on the day that the agents seems to be by their workstations, I receive the worst service compared to another ailing company.