Here today gone tomorrow

<p>I joined regent insurance because they gave me a competitive quote on the rest of the companies. Maybe now in hindsight I should have gone for another company. I joined regent insurance in April 2016. I now have a querie regarding a claim I need to process. So yesterday 30 May 2016 I called the number listed only to have to speak to a operator because household insurance isn’t on the automated voice system. Spoke to a Nhlwazi (not sure of the spelling) this was around 14:00 she informed me that someone will get back to me who deals with household contents to give me a call back. I asked if I was going to definitely receive a call back, she assured me that I would receive a call back. I asked before 16:30. So 16:30 came and went and no call.</p> <p>May 31, 2016 I called regent again at 11:23 spoke to a Thembi she mentioned that the systems were off line, but she will get someone to call me back today still. I explained my dilemma to her regarding the day before and she assured me I would be getting a call back. It is now 15:04 and i doubt I will be receiving a call back from them today.</p> <p>Then in May sometime I decided that because I was with regent I would request a quote for my vehicles. I spoke to a trainee (sorry I never got his name) and he said that because he was a trainee he would get somebody more qualified to contact me. To date I am still waiting. So that business will not be generated through regent.</p> <p> </p> <p>I am now requesting other quotes from other companies for my household insurance. And will be cancelling my policy with regent. I should have read all the complaints before deciding to go with regent and I would be joining the other hundreds on here. </p> <p> </p>