Happy to get back to you when they want your money, but noone gets back to you when your car is sold and you need to cancel your insurance!

My top insurance was arranged when I financed my car, and I expected that this would be cancelled when I sold my car and it was settled with the bank. When Regent Insurance still took money off my account, I realised that was not the case.

Now my complaint: I sent a Query via their website on Tuesday 3 July asking them to cancel my account, and also to communicate with me via email, as I have already left the country. I received a notification saying that they will be in contact as soon as possible. After 3 days I still heard nothing. On Friday 6 July I sent an email to: ********** which was in the signature of the automated reply, and reminded them that I left the country, I am still being charged, and that no one got back to me after my query sent on Tuesday 3 July. It is no Friday 13 July. I have STILL NOT heard anything from Regent Insurance.