DG
Dalvin G

1 reviews | Active since Apr 2014

24 Mar 2017, 17:38

GREAT CUSTOMER SERVICE!!

<p>I just want to thank Philile Mbokzi for the outstanding way she has handled my query.Whatever she said she was going to do,she did and even more.I had called to put in a claim for my car.She promised me that if i forwarded my documents for the claim that she could get it authorized right away.I mistakenly sent her a blank mail,she took the time to call me back and inform me of my mistake.Within minutes of sending the mail back to Philile I received an authorization mail.She even called to find out if I did receive it.Thank you Philile for the great customer service, I hope to speak to you whenever I put in a claim.Your kind gentle way of speaking has put a smile on my face.</p>

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Replies (1)
Regent Insurance Company
Regent Insurance Company's reply27 Mar 2017, 09:36
Official

Dear Mr Govender

Thank you very much for taking the time to share your service experience with us!

It means a great deal, as we try extremely hard to exceed our clients expectations.

Kind Regards

The Compliments Management Team