Failure to respond on a claim that was submitted

I was in a car accident on the 15/04/2015. I logged a claim the following day. And since then I've been having trouble with the responce. An asssesor was appointed and a report compiled within 2 weeks of the accident. Then after I've been struggling to get feedback from Regent. Eventually When they responded they said a secondary assessor was appointed. The assessor then requested contacts of the passangers that were in my car. To which I didn't have in my possession then. When I finally got the numbers. I sent countless e-mails to Regent Asking for 1. Assessors contact details. 2. A letter of proof stating that I was involved in an accident and that my vehicle had been written off. I need to send it to my bank to cancel my insurance since there is no car to be insured anymore. 3. The conclusion of my claim. Now I've been paying my premiums now for 2 months without a vehicle. I'm struggling to go to work or commute as I cannot afford another installment on top of the one I'm paying at the moment. Which is R5400 for the car and in access of R2000 for the insurance. Everyday I send them an email an I cc 2 or 3 other people As proof that I've tried my ultimate best to end this claim