RW
Rebecca W

1 reviews | Active since Feb 2014

17 Mar 2015, 16:16

Excellent Call Centre Service

In this day and age we don't stop often enough to compliment the rarest of commodities, good service. I received such great service when i called in to put in a claim on my car insurance. The story of the circumstances was vague and confusing but Nhlanhla took it all in his stride, he was efficient, compassionate and very pleasent to deal with. Since my initial call at 08h00 this morning he has called me back twice to follow up and the ball is rolling well and smoothly. i am suitably impressed and hope that my dealings with Regent in this matter continue as smoothly.

0
Replies (1)
Regent Insurance Company
Regent Insurance Company's reply19 Mar 2015, 10:59
Official
Hello rwatson1979,

Thank you very much for letting us know that you have been delighted by Nhlanhla's services.

Please be advised that your comments will be sent to Nhlanhla and his management team.

We appreciate your feedback

Warm Regards
Cherie Wilson
Complaints Officer

DIRECT +27 (0)11 ***| T ***| F +27 (0)11 *** |
CUSTOMER CARE LINE ***| www.regent.co.za