XM
Xolani M

1 reviews | Active since Mar 2009

21 Feb 2018, 13:19

Double Debit for CLOSED INSURANCE

My account was closed after this *********** company Regent changed my premiums 3 times in a row. In Dec 2017 I closed this nonsense of an insurance. They confirmed it was cancelled.

In Jan they debited my account. Even though I have no cover with them anymore. I pushed and had to get my bank to reverse as they were as usual *********** and didnt reverse the debit.

Fast forward to Feb, these *****s have DOUBLE DEBITTED my account.

I am lost for words at the level of incompetence with this company

I will be taking this matter up with the ombuds as these are ******* transactions for cancelled insurance

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Replies (1)
Regent Insurance Company
Regent Insurance Company's reply21 Feb 2018, 16:00
Official

Good Afternoon Mr Mabuza,

Thank you for bringing your concern to our attention. We value your feedback and will attend to these concerns immediately. You will be informed throughout the process.

With Regards

Complaints Management Team

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