Don't EVER use Regent Insurance!

I went on holiday to Thailand in September, I had money ****** from me while I was there, I took all necessary steps to go to the police station and lay a case and get a case number, etc. Upon my return, Regent Travel Insurance fought with me for 3 months saying they were not going to pay me out even though they were obligated to. EVENTUALLY on the 11th of December Cathy Triggiani the "Complaints Officer" emailed me saying that they would pay me out and that "An agreement of loss will be sent to you shortly for completion. On receipt of the signed AOL, we will process the payment for the loss of cash." It has now been 38 days, I have sent 4 MORE emails without getting a single reply and I have still not received The Agreement of Loss to sign..... Don't bother trying to phone them because they never answer their phones... How can a company with such absolutely pathetic customer service still exist? Do yourself a favour, if you are going to travel and want insurance and piece of mind that you will be covered then whatever you do DO NOT USE Regent Insurance! Complaint Number: CAS-203672-F1F6V7