DO NOT WANT TO PAY

<p>On the 02/03/2017, I spoke to Nomfundo re my education policies with Regent Insurance, she advised me that my surrender value was:</p> <p>For policy ********** = R5 631</p> <p> For policy ********** = R2651</p> <p> </p> <p>I sent the documentation to surrender the policy, I called to confirm receipt, I spoke to Mabel who gave different surrender values:</p> <p>For policy ********** = R4 969</p> <p> For policy ********** = R2 163.</p> <p> </p> <p>I was told that it was going to take 7 to 10 working days for the amounts of R4969 and R2 163 respectively.</p> <p> </p> <p>I kept on following up, until I received a payout of </p> <p>For policy ********** = R978.67</p> <p> For policy ********** = R477.83.</p> <p> </p> <p>I queries this with Byron who advised that the R4 969 and R2 163 were paid in my account and I forwarded him my bank statement, he advised that those were the monthly instalments that Regent had to pay me before paying me the full surrender value.</p> <p> </p> <p>This morning, after querying again with Regent via email, I received a response that this was the correct amounts (R978 and the R477).</p> <p> </p> <p>I spoke to Sipho Ngwenya re the dissatisfaction because he first told me that the amount that was paid to me on the 13/03/2017 were R4 969 and the R2 163 respectively, he then advised that he'll investigate and get back to me.</p> <p> </p> <p>Indeed he called me back, to tell me that R477 and the R978 were the correct amounts due to me. I asked him to transfer me to their complaints department.</p> <p> </p> <p>He transferred me to Vuyo Kefeni, who also advised that I was paid R4 969 and R2 163 respectively.</p> <p>After I explained to her what I got paid, she said I should give her until end of business today (16/03/2017).</p> <p> </p> <p>I am so disgusted by the service of Regent Insurance. And I want my money back from them.</p>