Dissorganised and no clue about customer service

An insurance company unable to supply proof of claim payment to beneficiary. This has been going on for months. The claims administrator, Khanyisile Mhlungu and the complaints department, Christal, have just thrown hands in air and claim they have no control of the matter but do not offer any further assistance. Do not insure with this company unless you want to spend endless hours on the phone or send countless unanswered mails. I will be cancelling my contract with them asap