Disgusting customer service

<p>Three weeks ago I lodged an insurance claim for a minor car accident. To date this has not been 100% resolved. I have spoken to over 5 people about this claim. Either because that person was off sick, or not in or systems down or waiting for management approval.</p> <p>The panel beater only received the authorisation today to repair my vehicle.</p> <p>The other issue is I damaged my car during the accident in two places, i.e front right vendor and back bumper. This happened at the same time. Insurance wants to charge for two excesses because there is damage on two areas of the car.d</p> <p>The second issue is I enquired about car hire. I was told I did not have car hire on my insurance policy. I disagreed as I most certainly do. I got a call this morning to advise me that in January, the insurance company removed my car hire from my insurance policy in error. Now they will not arrange car hire for me until I pay the premiums from January 2017 to now. I refuse to pay this as no permission was given by me to the insurance company to remove the car hire. What if I had an accident in two years time? Would I have then to pay 24 months worth of car hire premiums. I have escalated this to the complaints department of Regent. They called me back to say that senior management have unfortunately agreed that I need to pay these premiums from January to now before they arrange car hire. I am not waiting for someone from senior management to call me as per my request to the "complaints department"".</p> <p> </p> <p>This claim has been an absolute nightmare from day 1. Firstly the length of time it took for them to authorise the claim, and secondly the fact that I need to pay 7 months worth of car hire premiums before they allocate me a rental car. </p> <p> </p> <p>Once this claim has been resolved, I will be changing my insurance company.</p>