Disgusting and unprofessional service from Regent/Hollard Claims Department

A claim was logged with this company which I have supported for more than 8 years which I never skipped a payment in March 2019.

My claim was for theft on house hold contents.

Not only did they no keep you up to date, i had to phone them the whole time. After weeks I was told that my claim will be "entertained " and will be paid out only on items I have proof of.

Some of my items were older than 5 years, SARS only requires 5 Year of docs but apparently not Regent after which I was told it was in my policy wording which I said not I even emailed them the email I received when I got this insurance.

After which I requested all my call recordings which was apparently logged with their IT to get more than two weeks ago. Maybe Regent should invest in another IT company.

Should this matter not be resolved today I will contact the ombudsman.

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