Disappointing customer service

On 17 July 2018 I was involved in a car accident and to date my car has not been fixed due to Regent Insurance that has not authorized . The date is now 26 July 2018 and my car is still standing and no work is done on it . My claim number is 30507. Regent staff have been giving me a run around and promise to call back and that never happened . They told me the nugdge bar and tow bar are not specified and I asked why was I not told about this from the onset in 2015 when the car came standard with Nudge Bar and Tow bar. This is the insurance that I have been paying monthly premiums on time since 2015 when I bought the car . When I need their help I am treated unfairly and unprofessionally. Their conduct is appalling to say the least . I am the one who has been making calls to them and be told they will call back . What kind of a customer service is that . On 26 July 2018 Sanette ( Consultant ) told me Barbie ( first consultant called on the date of accident ) was still validating and that she will call me back . To date no one has come back to me. I’m very disappointed with the service offered by Regent Insurance and such I wouldn’t recommend the to any one I know .