AJ
Amanda J
1 reviews | Active since Dec 2014
06 Aug 2018, 10:53
DISAPPOINTED CUSTOMER
From the time I renewed my Policy I did not receive my welcome pack with my policy number. So today I called through to make a claim, and the process has totally changed. Nobody explained this the time I took my policy out. I am actually not pleased and not sure if I want to continue with this policy.
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Regent Insurance Company's replyOfficial
06 Aug 2018, 11:20Good Morning Sir,
Thank you for bringing your concern to our attention. We value your feedback and will attend to these concerns as soon as you provide us with your policy number or alternatively your ID number so that we can trace your policy and look into the concerns raised in your complaint.. You will be informed throughout the process.
With Regards
Complaints Management Team
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Regent Insurance Company's reply06 Aug 2018, 11:20
Official
Good Morning Sir,
Thank you for bringing your concern to our attention. We value your feedback and will attend to these concerns as soon as you provide us with your policy number or alternatively your ID number so that we can trace your policy and look into the concerns raised in your complaint.. You will be informed throughout the process.
With Regards
Complaints Management Team
***