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Yulz Y

1 reviews | Active since Oct 2016

17 Oct 2016, 16:39

Delay on claims approval and feedback

<p> I submitted an online claim for my Regent Paint Tech policy on 4th October 2016. It took 3 days before Dipalesa from CMC even contacted me to process the claim and obtain the necesaary information. From date of submission until today, I have not had any feedback on my claim and no one seems to understand the urgency of the matter as 2 of my wheels are severely buckled on my vehicle which is in daily use. Please follow up and process this approval urgently! </p>

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Replies (1)
Regent Insurance Company
Regent Insurance Company's reply18 Oct 2016, 09:33
Official

Thank you for bringing your concern to our attention. We value your feedback and will attend to these concerns immediately. You will be informed throughout the process.

With Regards

Complaints Management Team

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