Death claim for my partnner

I am very disappointed with the service of this company. I have send all the documents that they have requested. I did not get any respond that they have received them. I have to call them using my own airtime after that they told me me that they need a lobola letter because I was not married with my partner. When I took the policy I was not told that my partner needs to pay lobola first before I can take that policy. They also want proof of resident for both of us. I will never recommend anyone to take a policy with this company.