Complaint Number: 13305 - RS Monakali BDM 028 338

It's shocking to compare how much we pay Insurance companies vs the level of service we recieve from them, they act like they do us a favor by ensuring that their fundamental promise, which is to ensure to we will not be inconvinienced at all is met. Nhlanhla Ngwenya handled this claim and he oofered a joke for a service, very *********** and unprofessional, he still hasnt rep**** on a mail sent to him in August 2014. Nonetheless I escalated the matter with Regent complaints and I thought I got the right people to drive this and get to an decent solution. The vehicle was taken in to Twin City in vanderbijlpark, the took three days to fix a peeling paint on a bumper and even insunuated that it was a new damage and they are repairing on \Goodwill". No contact is made to advise on the status of the vehicle and Regent is just down right futile in managing this"