claim not process after a year

claim not processed after a year, I've made my claim last year on the ********** 8 with CMC on behalf of Regent and was given forms to fill and service providers to go to for quotes ,which I did. I have been calling and emailing CMC if not weekly monthly with no success to getting my car fixed. I even asked them if I must fix the car myself ,they can reimburse me but they've been saying they get their service providers to fix it. my car scratches and trim still not fix and they not taking my calls now.

below are some of the emails

********** Sent: Thursday, August 02, 2018 11:18 AM To: Pelo, M. (Mmabatho) Subject: RE: MV Pelo

Good day Mmabatho ,

I escalated the case to Tshilo the supervisor .

He will give you a call ,and just to put you on speed ,we have managed to secure the quote from Shield Panel Beaters .

Thank you ,

Kind Regards, Tatenda Dube

(Representative under Supervision) Personal Fax: ********** E-mail: **********

From: Pelo, M. (Mmabatho) Sent: 02 August 2018 09:36 AM To: PTClaims ********** Subject: RE: MV Pelo

Good day

I’m so not sure if I’m taken for a fool or what but at the point off just letting you guys know that I no longer need your services .Ill be handing this over to the insurance ombudsman and my legal representative .

Regards Unhappy client

From: PTClaims ********** Sent: 24 May 2018 04:02 PM To: Pelo, M. (Mmabatho) Subject: RE: MV Pelo

Good day ,

We acknowledge receipt of your e-mail .

Thanks .

Kind Regards, Tatenda Dube

pelo, M. (Mmabatho) Sent: 24 May 2018 09:50 AM To: PTClaims ********** Subject: RE: MV Pelo

Good day

Thanks for the update.

Regards

Mmabatho Pelo

From: PTClaims ********** Sent: 24 May 2018 09:32 AM To: Pelo, M. (Mmabatho) Subject: RE: MV Pelo

Good day Mmabatho ,

I called the Panel Shops and asked them to re-send the quotes to us .

Thanks .

Kind Regards, Tatenda Dube

(Representative under Supervision) Personal Fax: ********** E-mail: **********

From: Pelo, M. (Mmabatho) Sent: 23 May 2018 03:10 PM To: PTClaims ********** Subject: MV Pelo

Good day

Please find the attached