CLAIM NOT FINALISED

Name: Babongile Nhlapo ID: ********** 656089 Policy number: ********** Vehicle: Hyundai i20 I first contacted CMC collusion on the 14 of September regarding a front bumper claim that I needed to claim on. New Trend one of their service provider sent them my first quote on the 12 October 2017. The second incident happened there after when Durban was hit by a hail storm. The quotes for the rear bumper were submitted on the 14 of November 2017. I then visited Shades Body Shop who submitted the claim on the 13 of November for both front and rear bumper. Regarding this claim, I had spoke to Mohammed, Kelebogile and Yasmeen. After countless attempts calling the Call Centre to get feedback on this claim, I later received an email on the 29 November 2017 authorizing the second claim. The reason why the first claim is not finalized has not as yet been communicated to me. NO one seem to care. On Monday Shades Body Shop is expecting me to come and leave my car for the repair of the 1 claim that has been approved. Should the second claim be approved, I do not have the luxury of a courtesy car at the time the car is sent for the repair and will be using public transport. ITs not fair to have the car take twice during the festive season. Should the claim be declined, CMC would please need to explain HOW? since they jumped and approved the 2nd claim first instead of the first claim first. This inconvenience will result in CMC paying the required amount straight into my bank account and I will then have to repair the front pumper WHEN its is convenient to me. I'm disappointed. I've used the services of CMC before on my previous car the Ford Figo and had never experienced any problems as such. My emails have been sent number of times to : ********** ********** and ********** Recently I used **********