Car Insurance unreliable

When I purchased my car in 2020 I took out insurance cover for death and disability originally with Hollard but for some reason it was transfered to Regent. When I got medically bordered in 2021 and since tried processing the claim. I had numerous people changing over processing the claim. Every time I email or call to find out what is happening with my claim I get a response that my documents forwarded are incomplete. I resent them several times and several times I will get the same response. It's over 6 months and I am still waiting for answers from Regent car insurance.