Canceled policy and still took premiums

I cancelled my policy with Regents Insurance with immediate effect on the 17 Aug 2015 at 14:44, I then received a letter via e-mail on the 10 of Sep 2015 from Bridgette Moyo. I phoned and spoke to her and she said that if the premium still goes of my salary to call and they will reimburse me. So today I called and spoke to a Ruth Matotong, she was quit arrogant and said that the policy was only cancelled from the 1st of Oct., she will get her supervisor to call me. Well im still waiting for the supervisor to call me.<br> If this is the kind of service then im glad to have cancelled and taken my business to another Insurance company. I would advise people to use any other insurance company but Regents