Bad Service

I am so annoyed with the service I have received from Regend/Clicks,/Hollard insurance Companies. My Mom passed away on the 30th December 2020,i called Hollard Insurance on the 4th January 2021to submit a claim I was told Hollard can't assist I have to call Regend which I did and they couldn't help me, I spoke to a lady called Xolile Ngcobo she said she will send andemail which she did but I still haven't received any response. Today I went to Clicks at Northgate and was assisted by the Manager he said the Insurance is for Hollard he told me to go to their offices. I went to Hollard Bara Mall spoke to a Consultant she said she can't help me Regend must submit the claim,We called Regend and spoke to Tracey who said she can't assist because the Insurance is under Clicks so she said she will call Clicks which she did but no one answered she then promised to send and email which I am still waiting for till now.

I have never in my Life experienced such bad service I don't advise anyone to Join Regend/Clicks/Hollard Insurance.