Bad Service Claim Adviser Karabo

I am so disappointed with the service I have received with Regent Insurance Group. I have insurance with Regent Insurance via Liquid Capital. I do not want to get into the details of this arrangement as it appears that whenever there is actual a matter to resolve Liquid Capital is unable to attend to it and refers to Regent and vice versa. Separate to this, the truth is that you will only know how good your insurer is when you actual have a claim and my experience with Regent has left me quite disappointed. From the initial stages I had to call Regent on a continuous basis to get updates as my claim adviser could neither call, email, sms nor leave a voice message for me on updates on my claim in this day of advanced technology. Now Regent has not extended my car hire and I have been billed by Europcar for 2 additional days even after I called Regent to rectify this which they said they will, I was still debited for these 2 days. I am writing this review as my last an final attempt to have something done about this situation as when I call my claim adviser Karabo, she indicates she will call me back to update me but I am yet to receive any calls from her. I actually even called and spoke to someone named Barbie would indicated she would escalate to Karabo and her supervisor and request them to call me but yet again no call from Regent. I really wish I could have changed Insurer's prior to this experience so I would not have to deal with the people I have had to deal with. I am sure Regent is a good company but I believe that their reputation is highly let down by the people they have employed to represent them.